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Information Counter

General Information Counter：LUCUA 9F

• Information provided about building and its surrounding area.
• Rental for strollers.
• Support services for the handicapped.

  You must call and make a reservation at least three days prior to your visit. If you do not have a reservation, we may not be able to accommodate you.
  06-6151-1111 (facility-wide receptionist).

  Note that shopping support is only available inside LUCUA osaka, during business hours.

• LUCUA OSAKA STATION CITY J-WEST card application desk
• LUCUA member card application desk

Information Counter：LUCUA 2F、LUCUA 1100 2F

• Information provided about building and its surrounding area.
• Rental for strollers.
• Support services for the handicapped.

  Reservation required at least three day in advance:Call 06-6151-1111 (facility-wide receptionist).

Baby Care Room

LUCUA 8F、LUCUA 1100 7F

＜Equipment in baby room＞

• Formula preparation table with sink (2)
• Diaper changing table (LUCUA: 3, LUCUA 1100: 4)

  Men OK

• Nursing room (LUCUA: 3 booths, LUCUA 1100: 6 booths)

  Women only

Diaper changing tables are also provided in restrooms, except on B2F of LUCUA 1100 and B1F of LUCUA.

Smoking Room

If you smoke, please do so only in the following locations.

B2F (two rooms), 10F (one room)

Coin Lockers

Unfortunately, there are no coin lockers inside LUCUA osaka.
The nearest lockers are located in JR Osaka Station on Floors 1 and 3 (outside the ticket gates).

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Rental for strollers

2F Information Counter, LUCUA … 5 - 6 strollers

2F Information Counter, LUCUA 1100 … 5 - 8 strollers

The number of strollers available differs every day.

Strollers are only for children between 1 month and 4 years of age.

Duty-Free Services

More details available on this page
Duty-Free Services

App Translation Service

We offer a translation service with an app that supports 13 languages in all our stores.
We are always at your service for a smooth conversation.